Support

SecuGen strives to give you the best support. For many common issues, you may find technical support information online within these pages. We appreciate your feedback and suggestion of ways we could do better.

SecuGen Fingerprint Readers
If you are experiencing difficulties with our fingerprint reader, many of your questions may be answered in our FAQs or in the PDF document SecuGen Peripheral User Guide. You may also browse and view other product guides here.

Hardware & Software Developers
If you are a hardware or software developer, you may visit SecuGen's Developer Network (SGDN) to access our knowledge base and support documentation.

Email Support
If you need further assistance, also send us an email, and we'll do our best to help you out. techsupport@secugen.com.

SDK Technical Support
For information about purchasing SDK Technical Support, please click here.

Professional Services
We now offer SecuGen Professional Services, including integration services, porting services and application development. Learn more here.