Availability
SecuGen's Online Store is
available for shipment of products to anywhere in the continental
United States and a growing number of countries.
If you are ordering from a country not listed above or from Alaska or Hawaii, you may contact us directly by phone, fax or email to order products.
Processing
Orders are usually shipped within 48 hours. Orders
placed after 4pm (Pacific Time) will be processed on the
next business day. If a product is temporarily
unavailable (backorder), you will be informed by email.
Shipping
Shipments for online orders are sent out from Santa Clara, California. Shipping charges vary depending on your country and which products ordered and will be calculated when you check out. You will be able to view the charges before processing payment. For products not on backorder, the following are the approximate arrival times for online orders.
Shipped within the continental US - 3 to 5 business days
Shipped outside of the continental US - 4 to 10 business
days
Questions
If you have any questions about an online order that you have already placed, please send an email to sales@secugen.com
and include your transaction ID.
You may return new, unopened items sold and fulfilled by us, within 7 days of delivery for a full refund of the original purchase price. Items should be returned pre-paid in their original product packaging with a copy of your invoice to SecuGen Corp., Attn: Returns, 2356 Walsh Avenue, Santa Clara, CA 95051, USA.
No refund will be issued for the following items:
- Items returned more than 7 days after delivery
- Any item that has obvious signs of use
- Any item not returned in the condition it was received
Defective items may be returned to us for repair or replacement within the warranty period.
Please contact your Sales Representative or e-mail us at sales@secugen.com if you have any questions about the return.
